Question 1

Can I walk in without an appointment?

Accepted Answer

Yes, but booking is safer. We hold slots for walk-ins, though Tuesday to Friday afternoons they're usually gone before five.

Question 2

Why do you take a deposit when booking?

Accepted Answer

Because an empty slot is a slot someone else wanted. The deposit comes off the final price and is refunded in full if you cancel more than 24 hours ahead.

Question 3

What if I'm running late?

Accepted Answer

Up to ten minutes is fine — we trim the wash. Beyond that we'll have to reschedule, because there's someone behind you with their own booked time.

Question 4

Do you cut kids' hair?

Accepted Answer

Yes, up to twelve, with the Junior cut. Tomás is best with them — booster board and infinite patience.

Question 5

Can I combine a gift card and a package?

Accepted Answer

The package covers the full session of the service it's tied to. The gift card applies to whatever's left, including shop products.

Question 6

Do you sell the products you use?

Accepted Answer

All of them. They're in the shop and ready for pickup at the location you choose within 24 hours. Coming in for a cut? We hand them to you in the chair.

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